The most common reason for carts not being emptied was they were not at the curb by 7 a.m. Other common reasons include that carts were left in the wrong place for pickup, waste was put in the organics (green) cart, cart lids were not fully closed or a vehicle was parked too close to the cart. The trucks require 1 m around your cart to be free from bags, parked cars, etc.
If you believe you followed correct procedures, call the City of Beaumont at 780-929-4300 within two business days of the missed collection to inquire.